We Care About Your

PRIVACY POLICY

Last modified 2025.11.12

At Novid Inc., we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard information when you visit our website at www.novid.ca.

What We Collect

We only collect personal information that you voluntarily provide, such as your name, email address, phone number, or other contact details through forms or direct communication. We may also collect non-personal data related to your website visit through analytics tools.

How We Use It

We use the information you provide to:

• Respond to your inquiries or requests

• Fulfill orders or provide services

• Improve our website and user experience

• Communicate updates, offers, or service changes (unless you opt out)

Information Sharing

We do not sell or rent your information. It may be shared only with trusted third-party services that support our website or operations (e.g., analytics tools, marketing platforms, CRM).

Security

We protect your data using appropriate technical and organizational measures, including encryption and secure servers. Access is limited to authorized personnel who need the information to perform their duties.

Your Rights

You may:

• Access or request a copy of your data

• Correct inaccuracies

• Request deletion

• Withdraw consent at any time

To exercise these rights, contact us at info@novid.ca.

Policy Updates

We may update this Privacy Policy occasionally. The most current version will always be available on this page.

CONSENT POLICY

Last modified 2025.11.12

Novid Inc. is committed to transparency and giving you control over your personal data. This Consent Policy explains how we obtain and manage your consent for data collection and communication.

Cookies & Analytics

We use cookies and similar tracking tools to enhance your browsing experience, analyze website traffic, and tailor our marketing. By using our website, you consent to this unless you disable cookies in your browser.

We use tools such as:

• HubSpot: Our website is built on the HubSpot platform. HubSpot uses cookies to help us analyze website traffic, manage form submissions, and store your data in our CRM to respond to your requests.

• Google Analytics: We use Google Analytics Advertising Features (such as Remarketing, Demographics, and Interests Reporting) to understand our website traffic and tailor advertising.

• Microsoft Clarity: We use Microsoft Clarity to better understand our users’ needs. Clarity captures user interactions like mouse movements, clicks, and scrolling, which helps us optimize our website. This data is collected in an anonymized form.

You can opt out of these tools at any time using:

• Google Analytics Opt-Out Tool

• Microsoft Privacy Statement (for managing data collected by Microsoft)

Text Messaging (SMS)

By providing your phone number, you consent to receive text (SMS) messages from Novid Inc., including but not limited to order updates, promotional offers, account notifications, and other service-related communications. Message and data rates may apply.

• Purpose: We use text messaging to communicate important updates, share promotional content (with your consent), and notify you of relevant information.

• Opting Out: You may opt out of receiving promotional SMS messages at any time by replying “STOP” to any message you receive. For assistance, contact us at 1-877-956-8643. Opting out of promotional messages will not affect your receipt of transactional or service-related messages.

Email & Marketing

When you fill out a form or subscribe to updates, you consent to receive email communication from us. You can unsubscribe or change your preferences at any time via the "Unsubscribe" link provided in our emails or by contacting us directly.

If you withdraw consent, it will not affect the lawfulness of data processing based on consent before its withdrawal.

DATA PRIVACY STATEMENT

Last modified 2025.11.12

At Novid Inc., your trust matters. We are committed to protecting your personal data and respecting your rights in line with the applicable privacy laws in the jurisdictions where we operate, including Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable United States federal and state privacy laws.

Our Commitment

We collect only the data necessary to provide our services and support your experience with us. We do not sell your personal information.

Your Rights

You have the right to:

• Know what data we collect and why

• Access your personal data at any time

• Correct or delete your data

• Withdraw consent or object to certain uses of your data

• Exercise other specific rights granted by your local privacy laws (e.g., in California or other regions).

To make a request, email us at info@novid.ca.

How We Protect Your Information

We implement appropriate technical and organizational measures to safeguard your data, including:

• Secure servers and encrypted communications

• Access control and confidentiality agreements for staff

• Anonymized or pseudonymized analytics where possible

Data Retention

We retain personal data only as long as necessary to fulfill our business obligations or comply with legal requirements.

Third-Party Services

We use trusted third-party services (like HubSpot, Google, and Microsoft) for analytics, marketing, and website performance. These providers are contractually bound to protect your data and comply with applicable regulations.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via email at info@novid.ca.